RETURNS AND EXCHANGES
We understand that you may need to exchange or return your item. Please read the below Return/Exchange policy. You can always e-mail email@example.com should you have any questions.
Exchanges must be postmarked within 30 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. All items sent back must be unworn or unwashed. Items purchased at over a 10% discount or on sale are non-refundable.
Please email us at: firstname.lastname@example.org
Send us your order # and email address! Follow the prompts and it'll give you all the return options.
DAMAGES AND REPAIRS
We expect that you'll wear your Plain garment for a lifetime. Like all vintage gear the more you wear it and wash it the more broken in it will become. In our opinion this is a good thing. Wear it often and let it evolve into something even more RAD. If there is defect on your item that we can fix we're more than happy to have it sent to our factory in Los Angeles for a repair.
To inquire about the repair process please email email@example.com detailing your repair need!
1. HOW ARE PLAIN GARMENTS SO SOFT?
Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment. After years of testing various processes and various fabrics we have found the recipe for the perfectly worn in garment that will hold its softness for its entire lifecycle if cared for properly.
2. WHY DOES MY ITEM LOOK DIFFERENT THAN THE PHOTO?
All Plain products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece! If you are not happy with the color or fit we are always happy to assist with an Exchange or a Return so long as it is within the designated window.
3. DO YOU SHIP OVERSEAS?
At this time we do not Ship overseas.
4. WHERE IS MY ORDER?
Please note that after your order is placed it can take up to 3 business days for your order to process at our warehouse.
5. HOW CAN I SELL PLAIN IN MY STORE?
If you love Plain and think your store is a good fit for the brand please take a moment to contact us through our contact page.
If you have any other questions, you can e-mail firstname.lastname@example.org and someone from our team will get back to you as soon as we can!